At SoleMend, we strive to provide high-quality shoe repairs that meet your expectations. If you are unsatisfied with our service, please contact us within 14 days of receiving your item. We will review your concern and offer a resolution, which may include a free re-repair or a refund. Please note that we cannot offer refunds for services that were completed to your specifications or for issues unrelated to our workmanship. We’re committed to ensuring that you are satisfied with your experience and will do everything possible to resolve any issues in a timely and professional manner.